Customer Complaints

A complaint about any products, procedures, or services provided by First Fidelity Bank may be submitted orally, in writing, by internet, telephone, or by fax.

First Fidelity Bank

1400 Gault Avenue North

Fort Payne, Alabama 35967


Telephone: (256) 845-1077

FAX: (256) 845-1152



Complaints are normally handled by the bank department responsible for the resolution of the complaint. Complaints may be made to the Operations Officer or the Chief Executive Officer.

The bank will respond in writing to written complaints within 3 working days from receipt and will keep the complainant informed on progress on complaint resolution either by phone or writing for cases which can not be resolved within 7 working days of receipt of the complaint. The bank will take steps to ensure that complaints are resolved within a maximum period of 30 days from date of receipt.